Questions to ask before buying mobility equipment
A printable-style checklist of questions to put to any mobility provider before you commit.
Asking the same questions of every provider is the simplest way to compare fairly. These are the ones that most often reveal a genuine difference.
About the product
- Why are you recommending this particular model for me?
- What sizes or configurations are available?
- What would a higher or lower specification model change for me?
- Can I try it before deciding?
About what's included
- Can I have everything that is included set out in writing?
- Is delivery, installation and removal of old equipment included?
- Might I be eligible for VAT relief on this product?
- What is optional, and what is standard?
About aftercare
- What exactly does the warranty cover, and for how long?
- Who carries out repairs, and how quickly?
- Is servicing recommended, and how is it arranged?
- What happens if the product turns out not to suit me?
About the company
- How long have you been trading?
- Are you a member of a trade association?
- Can I see recent independent reviews?