How to choose a mobility product provider
What separates a good mobility product provider from a poor one, and the signals worth looking for.
The provider you buy from matters as much as the product. Equipment needs servicing, occasional repair and sometimes adjustment, and that relationship can last years.
Signals of a good provider
- Willing to assess your needs before recommending a product
- Offers a home demonstration or a showroom visit without pressure
- Sets out in writing exactly what is included
- Employs its own engineers or has a clear service arrangement
- Explains warranty terms in plain English
- Is a member of a recognised trade body such as the BHTA
Warning signs
- Pressure to sign on the day, or 'today only' offers
- Reluctance to leave anything in writing behind
- Vague answers about servicing and repairs
- No clear returns or cancellation policy
Know your cancellation rights
For sales made at home or at a distance, UK consumers generally have a 14-day cooling-off period. Bespoke and made-to-measure items can be treated differently, so ask before you order and get the answer in writing.
Take your time
A reputable provider will be comfortable with you going away to think, comparing providers and coming back. That alone tells you a lot.